Return & Exchange Policy

At Herbaik, your satisfaction is our priority. We make sure every product is carefully packed and delivered, but if something goes wrong, we’re here to help.

✅ If the product is damaged or broken:

• We will gladly replace the product at no extra cost.

• Herbaik will bear the shipping charges for the return and replacement.

🔄 If you wish to return due to change of mind:

• The product must be unused, unopened, and in its original packaging.

• The customer will bear the shipping charges for sending the product back.

• Once we receive and verify the product, we will issue a refund.

⚠️ Important Notes:

• Returns must be requested within 7 days of delivery.

• Refunds will be processed through the original payment method.

• Products that are opened, used, or not in their original condition cannot be returned.

✨ Herbaik – Honest, transparent, and customer-first.